Shipping policy

Last updated: August 2026

At Amy & Ivy, we want your order to reach you as quickly and smoothly as possible. Below you'll find everything you need to know about our shipping process.

Shipping Costs

We offer free shipping on all orders within Australia, delivered with Australia Post.

Processing Time

Orders are processed within 1–2 business days (Monday – Friday). Orders placed before 16:00 (AEST) are processed within the stated timeframe.

Delivery Time

Once dispatched, shipping takes approximately 5–7 business days (Monday – Friday). Total delivery time is therefore 6–9 business days.

You will receive a confirmation email after placing your order, followed by a second email with your tracking details once your order has shipped. You can follow your parcel at any time via our Track Your Order page.

Delays

Your order should arrive within 6–9 business days. If it hasn't arrived within this period, please allow an extra 3 business days, as carriers can occasionally experience delays beyond our control. Should further delays occur, contact us at support@amyandivy.com and we'll look into it right away.

Order Cancellations

If you need to cancel an order, please email us at support@amyandivy.com as soon as possible. Cancellations cannot be processed once the order has been prepared for dispatch. In that case, you can return the order after delivery in accordance with our Return & Refund Policy.

Wrong Address

Please double-check your shipping address at checkout. If you notice a mistake, contact us immediately at support@amyandivy.com. We cannot change the delivery address once the order has been dispatched.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, we sincerely apologise. Please email photos of the issue to support@amyandivy.com and we will promptly resolve it. See our Return & Refund Policy for more details.