Refund policy

Last updated: August 2026

We want you to love what you ordered. If something isn't right, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, products must be:

Unworn, unwashed and in their original condition
Returned with all tags and liners attached
In the original packaging where possible

Any signs of use, wear or damage may result in the return being rejected. Returns of bundled items must include all products within the bundle; individual products from a bundle cannot be returned separately.

How to Initiate a Return

To start your return, simply follow these steps:

Email us at support@amyandivy.com
Include your order number (found in your order confirmation email), the reason for your return, and photos in case of a damaged or defective item
If your return is accepted, we'll send you our returns address along with instructions on how and where to send your package

Please note: items sent back to us without first requesting a return will not be accepted. Please wait for our return instructions before sending anything.

Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g. an incorrect, defective or damaged item) — in that case, we will cover the return shipping costs.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@amyandivy.com if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you have, and once your return is accepted, place a separate order for the new item.

Refunds

Once we've received and inspected your return, we will notify you and process your refund within 2–4 business days. The refund will be issued to your original payment method. Depending on your bank or card provider, it can take an additional 3–5 business days for the amount to appear on your statement.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@amyandivy.com.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund as required by law.