Transaction Policy

Last updated: August 2026

Secure Payments at Amy & Ivy

At Amy & Ivy, your privacy and payment security are extremely important to us. We are committed to providing a safe, reliable and seamless shopping experience for all customers. Every transaction made on amyandivy.com is protected using industry-standard security measures to ensure your personal and financial information remains secure.

Accepted Payment Methods

We offer a range of trusted and widely used payment options to make checkout easy and convenient. You can securely complete your purchase using:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Maestro

All payment methods are processed through trusted third-party payment providers that comply with strict security standards.

Currency

All prices on the Amy & Ivy website are displayed and processed in Australian Dollars (AUD). If you are shopping from outside Australia, your bank or payment provider may apply a currency conversion based on their exchange rate and policies.

How Your Payment Is Secured

When you proceed to checkout, you are redirected to a secure, encrypted payment gateway. Amy & Ivy does not store or have access to your full credit card or payment details.

To protect your information, we use:

  • SSL (Secure Socket Layer) encryption to safeguard data transmitted during checkout
  • PCI-DSS compliant payment processors, ensuring your payment details are handled securely
  • Advanced fraud prevention and monitoring systems provided by our payment partners

These measures help protect your transaction against unauthorised access, misuse or disclosure.

Checkout Process

Once you reach the checkout page:

  1. Select your preferred payment method from the available options
  2. Enter your payment details within the secure gateway
  3. Confirm your order to complete the transaction

Your payment will be processed quickly and securely, and you will receive an order confirmation by email once your transaction is successful.

Billing

The full payment amount is charged at the moment your order is placed. Your order confirmation serves as your proof of purchase. Refunds, where applicable, are always issued to the original payment method — see our Return & Refund Policy for details.

If you experience any issues during checkout or have questions regarding payments, please contact our customer support team — we're happy to assist you.


Questions? Get in touch!

Email: support@amyandivy.com
Phone: +61 468 107 163

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday: 11:00 AM – 4:00 PM (AEST)
Sunday & public holidays: closed

We aim to respond to all enquiries within 24 hours.

You can also reach us via our contact page, or read more about us on our About Us page.

Company Information

Website Name: amyandivy.com
Business Name: JQ-COMMERCE
Business Address: Ranonkel 41, 5251 ZW Vlijmen, the Netherlands
Email: support@amyandivy.com
Phone Number: +61468107163
Dutch Chamber of Commerce (KvK) Number: 90216954
Dutch VAT Number: NL004797421B21